Some publishers of the standards and technical rules we sell protect their documents against unlawful reproduction using Digital Rights Management (DRM).

This includes documents published by ABNT, API, ARINC, AS, ASME, AWS, CSA and IPC This is indicated with the note “Document with DRM”.

Documents that are protected with DRM bind themselves to the PC when they are opened for the first time and can then only be opened on this PC. 


Document is not displayed

Perhaps you are trying to open a DRM-protected file with "Freeware". Our protected documents are only compatible with Adobe Acrobat software, and will not work with other, free PDF readers (e.g. Foxit Reader, PDF X-Change Viewer).


I only get grey/white pages after downloading the document

If you only get grey or white pages when opening your document, please check if the FileOpen plug-in is installed correctly.

For more information go to "How do I install the FileOpen plug-in?".


Warning message: You are trying to open this document from a non-authorized PC. 

The document you are trying to open is bound to another PC via the FileOpen plug-in. This message can also appear after a system update.

If you want to use your document on another computer, please send a note to stating the relevant order number or your customer number and the document in question.


Please note: If you have got a new computer, please check whether the FileOpen plug-in is installed.  

For more information go to "How do I install the FileOpen plug-in?".